• Efficiently answering and following up on all customer inquiries that come in via phone, email and chat
• Verification of product support and monitoring customer service portals to triage tickets accordingly
• Collaborate with renewals and licensing teams to ensure customers have the most up to date product licensing
• Working with new customers to ensure all accounts are correctly initiated and required content is available for easy access
• Providing highly effective, efficient and professional support to every OpenText customer who is looking for timely and quality resolutions
• Utilization of attention to detail while maintaining customer database

• 2 -3 years previous experience in a customer facing fast paced environment
• Bilingual in French and English preferred
• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
• Computer literate with standard business applications, preferably Microsoft Office
• Demonstrated ability to communicate in a clear and concise manner both verbally as well as written
• Positive attitude, patience, and understanding with the ability to view issues from a customer standpoint
• Proven experience working in a fluid environment that is ever growing and changing
• Ability to multitask, dealing with multiple issues simultaneously
• Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge
• Ability to work in a global environment that involves evening shifts and statutory holidays on a rotational basis

At Orientage Sdn Bhd we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. For recruitment process please email to hr@orientage.com.my.